Privacy Policy - Route Limousines

Route Limousines

Last updated: [01/07/2024]

Route Limousines (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information to provide our services, including:

Contact Information: Name, email address, phone number.
Booking Details: Pickup and drop-off locations, dates, times, and passenger details.
Payment Information: Credit card details and billing information.
Other Information: Any other information you provide to us, including special requests or preferences.

We may collect personal information directly from you or from third parties when you interact with us, such as through our website, email, phone, or in person.

2. Use of Personal Information

We use the personal information we collect for the following purposes:

To provide and manage our transportation services.
To process payments and manage bookings.
To communicate with you regarding your booking and provide customer support.
To improve our services and enhance your customer experience.
To comply with legal obligations and resolve any disputes.

3. Disclosure of Personal Information

We may disclose your personal information to third parties, including:

Service providers who assist us in providing our services, such as payment processors and IT support.
Legal and regulatory authorities as required by law.
Any other third parties where you have provided your consent.

We take reasonable steps to ensure that these third parties protect your personal information in accordance with this Privacy Policy and Australian law.

4. Security of Personal Information

We implement appropriate security measures to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

5. Access to and Correction of Personal Information

You have the right to access and correct the personal information we hold about you. To request access or correction, please contact us using the details provided below. We will respond to your request within a reasonable time frame.

6. Marketing Communications

With your consent, we may use your personal information to send you promotional and marketing communications. You can opt out of receiving these communications at any time by following the unsubscribe instructions in the communication or by contacting us directly.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your experience and analyze website traffic. Cookies are small text files stored on your device. You can disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on our website with the last updated date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.